Privacy Policy

V1.1 Last Updated May 26, 2026

Gaia Flutes – “we”, “us”, “our”, “our site”, “our products”, “our services”. (www.gaiaflutes.com)

You – “You”, “User/s”, “Customer/s”, “Member/s”, “Individual/s”.

Our Privacy Policy is to be used in conjunction with our Website Disclaimers and Terms and Conditions. By entering and using our site, including purchase or use of our products and/or services you are agreeing to our Disclaimers, Terms and Conditions and Privacy Policy.

This Privacy Policy applies to all data collected through our site and through any other related services such as marketing, social media or live in person events.

1. Introduction

We take your privacy seriously. As of 25th May 2018, all businesses in the EU (including the UK) are required to adhere to new data protection laws, known as the GDPR (General Data Protection Regulation).These laws govern how businesses collect, store and process individual’s personal data, and all such individuals (also known as a ‘data subject’) will need to give consent if their data is to be collected, stored and processed.

Under the regulation, you have the right to request copies of all data held by us about you, as well as the right to ‘be forgotten’, i.e. your data would be erased.Additional information may be found at www.eugdpr.org.

2. Country of Origin / Access

Please be aware that our marketplace and website is based in the UK. If you are accessing, using or purchasing our services or products from outside of the UK, you are accepting that the UK may have different regulation and/or laws regarding your data collection and processing than your country of origin/access. Third Parties such as couriers or website integrations may also operate and be hosted in other countries of the world. By using our website, you are agreeing to the transfer and relevant processing of your data to the UK and any other third-party countries required for the purpose of providing to you, our site experience, products and/or services.

3. Data Collection & Purpose

3.1 Personal Information

We collect and store customer and website visitor data when you browse, interact with, use or purchase products or services from our website. Some of this data is classed as “personal information”. The extent of the information we collect depends on how you use our website, which services you engage with and if you place an order or not. For example, when you purchase a product, we collect your name, address and phone number so that we can send your item to you. We may also from time to time send emails with information we believe may be of interest to you (if you have specifically subscribed or “opted in” to those mailing lists / newsletter). We collect, process and store your information based on legitimate business interests, in order for us to provide goods and/or services to you and in order for us to comply with legal obligations.

The personal information we collect or receive may include:

• Name

• Address

• Phone Number

• Email Addresses

• Billing Details and Billing Addresses

• Payment Data

• Usernames & Passwords if you have created an account on the site (including data from third parties if you chose to link your account log in to Google or Facebook)

• Other similar information

For the purpose of:

Business operations & order fulfilment, i.e. to provide to you a service or physical goods
To complete payment transactions including refunds
To respond to user queries
To enable users to create a site account and log in
For us to manage a user’s account including issue resolution
Delivery of physical items via third party couriers
To notify site users about important updates
To contact customers for issue resolutions, provide order information or to request feedback relating to their purchases
To contact or advertise to customers for marketing purposes, newsletters or prize draws (for customers “opted into” / subscribed to our newsletter/updates only).
Share with third parties for analytics or advertising in line with our cookie policy (see below) and the cookie options you have selected
To improve website content and our services
To display and measure ads and services
To enforce our terms and conditions or returns and refund policies
To resolve any disputes or issues, up to and including legal pathways
To protect and keep our website secure (e.g. monitor for bots, fake accounts or fraud prevention)

Some of this data is collected and/or shared with third parties as described in section 6. You agree that any information that you provide is correct, accurate and complete and you must notify us of any changes to your personal information.

3.2 Automatically Collected Information

Some data is automatically collected when you enter and use the site. This data does not contain any “personal information” such as name or address. It may contain data such as:

Device Information
IP Address
Internet Browser
Language
Referring URLs
Country of access / location
Other similar technical information

Some of this data is collected and/or shared with third parties as described in section 6. The main purpose of collecting this data is for internal analytics and to ensure security and operation of our site. For example, to help to detect the use of fake accounts and/or bots.

3.3 Waiver of “Non-Electronic” Rights

The Gaia Flutes’ business operates in the “digital / electronic” domain. You therefor agree to the use of electronic methods of handling your data, such as (but not limited to) policies, orders and transaction information, signatures, communications, receipts, record keeping, delivery notices. You waive any rights (including legal rights) which would require an original signature or processing of any data by any “non-electronic” means. This simply helps us to keep our business operations as smooth as possible. For example, we do not accept cash or cheques as methods of payment for our products.

4. Cookie Policy & Cookie Opt Out

We or third parties relating to our site may use cookies and/or other tracking technologies (such as pixels).

Cookies are technical files that contain information about your browsing activity on this website that are stored on your computer. These are used to enhance your site experience. No personal data (such as names / addresses) is used by them. You can opt out of non-essential cookies, which the site will ask you when your first visit, however bear in mind if you opt out some functions on the website (such as video playback) may not work. Some cookies are essential for the operation of the site, so these cannot be opted out of.

As “Do Not Track” DNT browser signals are a fairly newly emerging technology, we do not respond to these or any other similar mechanism.

5. Children’s Information

We don’t knowingly collect information from children and as per our terms and conditions, users of our site and our online products, services or experiences agree that they are an adult and are the bill payer of any purchases.

6. Sharing Data with Third Parties

Where required, data may need to be shared with third parties. We take your privacy seriously, and we make efforts to ensure that your data is only shared with relevant third parties to ensure continued business operations, through legitimate interest, so that we can deliver our contracted goods and services to you, to comply with laws, to improve your experience and to meet business obligations. You agree that by using our site, products and services third parties may also directly collect your data from you. We shall not be held responsible for, or liable for any damages related to the; management, deletion, modification, any user requests, storage or protection of any data collected by third parties. Third Parties may include payment processing providers to ensure a secure check out process, order fulfilment providers and delivery couriers to ensure you receive your products, financial analytics tools and government bodies when required by law, web site hosting providers, data storage service providers, email and messaging services and any other apps or integrations in order for you to use and log in to our site securely and effectively. Some data may be used to help us understand how users interact with our website to help us improve the site experience.

We do not sell, trade or rent any of your data to third parties for promotional purposes.

7. Marketing & Communications & Opt Out

We mainly communicate with users via email for all things relating to products and services, answering users queries and more. Although rare, from time to time we may also need to communicate via other methods such as phone calls, SMS. Please be aware of scams. We will ask you for your password. We will message a user on social media DM, comment etc regarding your website orders or issue resolutions. All related comms will be via email and you will receive messages from info@gaiaflutes.com , and only for issues where email contact has failed will we resort to Phone/SMS. We and/or your courier may contact you via Phone/SMS to provide delivery updates or regarding delivery issues. We will never send any communications via any method asking you to click any links to make a sudden payment or transfer money via bank transfer, be it cash or crypto currency, or any other trade of any kind that exchanges value. We would only ever link /refer customers to our website shop/product pages on (www.gaiaflutes.com) , where the customer can then, in their own time, without pressure, choose if they wish to make a purchase. Beware of any scam “lookalike” websites, as this can be a common scam. Check the URL you are visiting is www.gaiaflutes.com , and not a “similar” URL. We will always do our best to monitor and alert users if a “lookalike” website is found, however, please be aware we cannot be held liable for damages or losses for any individual’s interactions or purchases from any such sites.

From time to time, we send some of our site “members” (that is users that have created an account) newsletters with the latest information about Gaia Flutes, including any new products, discounts, prize draws and more.As these communications could be classed as “marketing”, they will only be sent to users who choose to receive them through either manually opting in through a request to us via email or our website, or those who have clicked to “opt in” at checkout when purchasing one of our products or services.

We care deeply about not spamming our site members. We only send occasional newsletter emails containing useful information that we feel like our users will enjoy. Opted in users may still opt out of these emails at any time by contacting us on the email address at the bottom of this policy.

8. Data Retention

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law (for example tax, accounting, legal reasons).

9. User Requests Regarding Their Data

Under GDPR, you may have the right to request change, view or in some circumstances delete, the personal information we collect. To make any request, please email your request to us at info@gaiaflutes.com .

For deletion requests, some information may still be retained to prevent fraud, legal compliances, or to help us or governing authorities with any investigations. Please be aware, deletion of user data or/and a user account whilst they have online course access may result in the course access being revoked (if the user has no account, it is technically impossible for us to provide you with course access). The users accept this risk and that no refund will be issued in this case.

We will respond to requests as soon as feasibly possible.

10. Business Transfers

You agree that we may process or share your data in the event of a business transfer. That is any negotiation, sale, merger or acquisition of Gaia Flutes or a portion of Gaia Flutes to another company or individual, at any point in time. For example, this would ensure that you maintain access to your account or online course product smoothly with no disruption if Gaia Flutes were to be sold or acquired.

11. Dispute Resolution

If you have any questions, concerns or complaints regarding our privacy policy, please contact us at info@gaiaflutes.com .

12. Disclaimers Relating to Your Data

Any data collected by third parties is not covered by this privacy notice. We are not responsible for the safety, data processing, storing, or user request for data collected by third parties.

You agree that we are not responsible or liable for any issues or damages relating to accessing, collection, processing, breach or leak of your data either via our site or third parties of the site.

You agree that you will not take any legal action in any way, shape or form against us for any reason relating to your data.

As mentioned in section 7, be aware of any fake/scam websites. We will always do our best to monitor and alert users if a “lookalike” website is found, however, please be aware we cannot be held liable for damages or losses for any individual’s interactions or purchases from any such sites. This includes how the site uses or handles your data.

We reserve the right at any point to update our website policies. Users will be able to see updates to these policies on our website and changes are summarised in our change history section of those policies.

V1.1 – May 26th 2026 – Initial Release

Contact Information

Need to get in touch with us? Email us at info@gaiaflutes.com

Gaia Flutes, Glan Hafren, Llantrisant, Anglesey, LL65 4AP

Privacy Policy

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