Website Disclaimers
V1.1 Last Updated June 2nd 2026
Gaia Flutes – “we”, “us”, “our”, “our site”, “our products”, “our services”. (www.gaiaflutes.com)
You – “You”, “Your”, “User/s”, “Customer/s”, “Member/s”, “Individual/s”.
Our Disclaimers are to be used in conjunction with our Website Terms & Conditions and Privacy Policy. By entering and using our site, including purchase or use of our products and/or services you are agreeing to our Disclaimers, Terms and Conditions and Privacy Policy. You agree not to pursue legal action in any way, shape or form against Gaia Flutes for any reason relating to these disclaimers. Please be aware of these disclaimers before you make any purchases from us:
1. Our Flutes and most of our wooden physical products are finished with a 100% pure and natural Mineral Oil. The flute wood is then lightly sealed with Carnauba wax, which is a plant-based wax secreted from the leaves of the Carnauba Plam tree.It is a food grade substance and is not classed as a common allergen, however, in some very rare cases some people may have issues relating to it. We strive to make natural and toxin free products, and to the best of our knowledge our products are, however, we are not responsible for any issues, be it health or otherwise, for any of the materials within or on our flutes, and you agree and accept full liability of and responsibility for any issues or damages as a result of using our flutes.
2. Our Flutes are all uniquely hand crafted. Although your flute will look and sound similar to that shown on the website, each piece of wood and hence each flute is unique and may differ slightlyin colour, wood grain patterns, pyrography detail and musical tone. We think this is a beautiful part of hand-built instruments. The same also applies to the Amazonite crystal beads on the flutes. Each flute may also carry some tiny marks from the hand build process and tooling. Together we call all of these features “Birthmarks”, and no 2 flutes will ever be exactly the same. If for any reason you are unhappy with your flute/item, please contact us within 14 days of receiving your item as per our returns policy and we will do our best to help you.
3. Flute Tuning. We currently tune our flutes as close as possible to the A=432hz standard, which is a very commonly found tuning in Sound Healing Instruments. Please be aware though that tuning accuracy is usually never “perfect”. Being a “wind instrument”, the tuning of a flute can be impacted by ambient air temperature and the temperature of your breath! The pitch of the notes also changes depending on how soft or hard you blow into it! These factors can slightly alter the flutes tuning and make the flute sound slightly flat or sharp in pitch relative to A=432hz. For example, you may find your flute goes “slightly flat” in winter months and “slightly sharp” in summer months, although the difference in tuning is usually so small most people cannot tell the difference. We do our best to build and tune our flutes in an environment of approximate average UK room temperatures (21 Celsius) so that your flute will be as close as we can get it to A=432hz on average across the year. If you import one of our flutes to a hotter country, the flute may become slightly sharper than original design intent, or flatter for a colder country. If you are having issues with tuning, there are small adjustments that you can make to your flute tone block to help. You can also try blowing softer or harder to adjust the pitch of individual notes on the flute. We cover both of these techniques in our online course. If you have any further issues, please email us and we will do our best to help.
4. The use of our services is subject to the following Liability Disclaimer: “Sound Healing” falls under the branch of Complementary and Alternative Medicine (CAM). Gaia Flutes neither confirms nor denies the effectiveness of Sound Healing for any particular individuals. Gaia Flutes simply produces and provides items (flutes) that can be used in a Sound Bath environment or not, should one wish to. Gaia Flutes also provides an online course which teaches customers how to play the flutes and provides advice on how best we believe Sound Healing Practitioners can use our products in the context of a Sound Bath. At no point does Gaia Flutes teach Sound Healing works, nor confirms or denies its effectiveness. Gaia Flutes simply teaches customers how to play the flute and the best ways it can be used in a Sound Bath. Gaia Flutes or any course instructors/teachers are not liable in any way for any issues or damages relating to you, your work, or your clients’ experiences during your own Sound Bath sessions. The same applies to any related therapy or experiences you provide to your clients using our flutes, products or services. Any advice given or service provided does not replace the advice or treatment from a qualified medical professional. By using our services, you agree that no liability shall be held against Gaia Flutes or any of our teachers in online courses, authors of content such and newsletters and / or Blogs. You agree that you as a guest, customer or student are responsible for your own health and wellbeing and will not hold Gaia Flutes liable in any way for any health concern, injury or any other issues of any type relating to our products.
5. Postage additional duty fees in your country: Currently, we only ship to the UK and USA. We ship our products “Delivered Duty Paid” which means that the tariffs and import duty should already be paid for you and you should not have any issues with your items being held at boarder control awaiting a payment. However, on rare occasion, Gaia Flutes may ship an item to another country other than the UK or USA. In those cases, Gaia Flutes will not pay your “Duty” and you will be required to pay any Duty, Tariffs and/or additional taxes required from your boarder control in order to release the item to you. The exact charges will depend on your Country. Gaia Flutes are not responsible for these fees, or additional fees relating to, or the loss of any items relating to your failure to pay these fees to you boarder control service on time, or as a result of false information you provided on your delivery details. If the item is sent back to us due to your failure to correctly pay your fees, you will be liable to the cost to our business of the failed delivery attempt, and the fee will be taken out of your refund balance.